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Customers and Capacity Acquisition
WorldBridge International provides services to Fortune 500 companies to assist them in developing their call center and back-office processing initiatives at offshore locations. The WBI team has over 30 years of international business experience and customer care knowledge.
WBI works with US companies to help determine if an offshore initiative would be beneficial, how beneficial, and how to do it. Then, we help the client to do it
We first provide an analysis, at no cost to the company, of all functions that could be offshored. This includes the current total-cost-to-the-company of these functions and what the costs would be if offshored.
We structure the offshore initiative based on the needs of the client. Some examples are:
- WBI contracts with the client to provide services in a call center owned and operated by WorldBridge International.
- WBI enters into a long-term contract to build and manage the client's call center.
- WBI acquires the client's call center with a five-year service contract.
- WBI manages multiple offshore vendors for the client. This includes responsibility for cost and performance. This strategy allows for a diversity of vendors for competition and to spread the risk for the client.
Capacity acquisition also involves several strategies. Some examples are:
- WBI builds their own call center to provide outsourced services to the client.
- WBI builds and operates the client's own call center.
- WBI contracts with existing offshore call centers to provide capacity to the client. WBI then manages the costs and performance.
- WBI acquires existing offshore call centers and expands them to service the client.
The next step is to reach agreement with the client on how to structure the offshore initiatives. Following this, the client's executive management must give its support to the offshore initiatives, assuming a successful pilot project. The final outcome is better customer satisfaction with significantly reduced costs.
WorldBridge International understands that success is based on managing relationships successfully. We have many years of experience doing just that. We have built and managed very successful 1000+ employee operations offshore that are operating profitably and according to extremely high quality service level requirements for major US companies. They are delivering high quality services, often, surpassing their US counterparts at a savings of 40% to the US clients.
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